aDawliah Online Store Return & Refund Policy

Dear Customers,

We want to inform you that starting June 1st, 2020, our official logistic partner inside the kingdom’s main cities is CLEX (City Limits Express).
As for orders in other regions, we are also working with TNT and DHL to grant our customers quick and reliable services.

For orders inside the main cities (Riyadh, Jeddah, Dammam & Khobar), please click here and enter your invoice number to check the order status.

For orders in other regions, customers will receive an SMS message with the shipment tracking code and the appointed courier.

For pending orders before June 1st, 2020, please note we are still working with our previous logistic partner (Naqel) to resolve the orders issues. We apologize for any inconvenience caused to our customers.

For any inquiries about your orders, we have dedicated the following numbers to service our customers faster:

011-404 7987 / 011-459 7855
Working Hours: Saturday to Wednesday, From 9:00 AM Till 4:00 PM.
Customers can also reach out to us by writing to us on inquiries@adawliah.com.

Thank you and best regards.
aDawliah Team.

Thank you for shopping at aDawliah Musical Instrument and Audio equipment online store. We are committed to providing our customers with the best shopping experience, and in case you are not entirely satisfied with your purchase, we’re here to help.

FOR DELIVERY

Information about our Delivery Service.

Thank you for shopping at  our store. We know you are super excited to receive your shipment and we are also keen on delivering it to you as fast as we can.

Please note that due to Covid-19 situation, we are anticipating some delays in shipments for selected cities outside the main regions. We are working hard to ensure that all orders are processed and delivered as fast as possible and we have assigned an additional team of drivers in order to accommodate for this situation.

We are also working with Naqel on some deliveries and we will notify you with your order tracking number once issued.

If you have any questions about our delivery timelines, please contact us at inquiries@adawliah.com

FOR PRODUCTS RETURNS OR EXCHANGE

Return by Shipment:

  • You can return your purchased product through our courier, and we will take care of the return shipping costs. To return your product by shipment, please contact us at inquiries@adawliah.com

Return Policy:

  • You have 7 working days to return an item from the date you received it.
  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • Your item must be in the original packaging.
  • Your item needs to have the receipt or proof of purchase. (digital invoice)

Exchange Policy:

  • All exchange requests need to be initiated by email.
  • Please make sure to share your exchange request via email to inquiries@adawliah.com.
  • You have 10 working days to exchange an item from the date you received it.
  • To be eligible for an exchange, your item must be unused and in the same condition that you received it.
  • Your item must be in the original packaging.
  • Your item needs to have the receipt or proof of purchase.

Return & Exchange through Shipment:

  • To exchange your purchased item through shipping, you can return your purchased item through our courier by sending us an email to inquiries@adawliah.com requesting the item exchange and specifying the new required product that you want to exchange.
  • Our customer service agent will prepare the product exchange if available and will arrange the shipment for you once the first purchased item is received and examined.
  • Return and Exchange through shipment can take from 10 to 14 working days from the date of receiving the exchange request. 

 

FOR ORDERS REFUND

Once we receive your item, we will immediately notify you of the status of your refund after inspecting the item.

Credit Card Refunds

  • If your return is approved, we will initiate a refund to your credit card.
  • You will receive the credit within 10 to 14 working days, depending on your card issuer’s policies.

Bank Transfer:

The customer needs to share his bank account details on the following email: inquiries@adawliah.com, and the approved refund process will take place within a period of 48 to 72 hours.

Payment by Bank Cheque

We can also refund our customers through cheque payments and dispatch the cheque to the customer address via our courier service. Cheque payment processing and delivery can take up to 14 working days from the day of the refund request approval after receiving the purchased product.

CONTACT US

If you have any questions on how to return your item to us, please email us your order details at inquiries@adawliah.com.